Shipping policy

Shipping Policy

Thanks for shopping with Wagging Bum! Here’s what to expect after you place your order.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and statutory holidays.

During holidays, promotions, or periods of high order volume, processing may take a little longer.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.

Free Shipping

We offer free shipping on eligible orders:

  • Canada: Orders over CAD $69

  • United States: Orders over USD $79

Eligibility is based on the order subtotal before applicable taxes, discounts, and other charges, unless otherwise stated at checkout.

Shipping Within Canada

We ship to addresses across Canada.

For orders that do not qualify for free shipping, available shipping options and rates are calculated and displayed at checkout based on your order and delivery address.

Delivery times shown at checkout or provided by the carrier are estimates and may be affected by weather, holidays, carrier delays, remote delivery locations, or other circumstances outside of our control.

Shipping to the United States

We ship to eligible addresses in the United States.

For orders that do not qualify for free shipping, available shipping options and rates are displayed at checkout where available.

U.S. customs processing may add approximately one week to the delivery timeline. Customs processing times are estimates and may vary depending on the carrier, shipment volume, documentation, and other circumstances outside of our control.

Our products are intended to qualify for duty-free treatment under the Canada–United States–Mexico Agreement (CUSMA/USMCA), where applicable. As a result, duties and taxes should generally not apply to eligible shipments.

However, certain carriers may charge customs clearance, brokerage, or processing fees even when no duties or taxes are payable. We select a more expensive shipping option intended to help cover potential duties and taxes and reduce the likelihood of unexpected charges, but carrier processing fees may still apply.

Any carrier-imposed processing, brokerage, or clearance fees are the responsibility of the recipient. We work hard to avoid these charges, but we cannot guarantee that a carrier will not impose them.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to help before the order ships, but we cannot guarantee that an address can be changed once an order has been processed or handed over to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

Once a package has been handed over to the carrier, delivery may occasionally be affected by circumstances outside of our control.

If your tracking information shows unusual delays, including delays related to U.S. customs processing, or you believe your package may be lost, please contact us and we’ll do our best to help investigate the shipment with the carrier.

Damaged Packages

If your order arrives damaged, please take photos of the shipping package and affected products and contact us as soon as possible.

Please keep the original packaging until the issue has been resolved, as the carrier may require photos or additional information for a claim.

Contact Us

Questions about your shipment? Please contact: hello@waggingbum.com