Refund policy

Return & Refund Policy

We want you and your pets to be happy with your Wagging Bum order!

Returns

Because our products are food items, we’re unable to accept returns or exchanges due to change of mind, personal preference, or a pet not liking a particular product.

Please do not send any products back to us without contacting us first.

Pet Preference

Our treats are usually a big hit — even cats have a hard time saying no! 🐶🐱

That said, every pet has their own taste. If your pet isn’t loving their Wagging Bum treats, please reach out to us. We want you and your pet to be happy with your purchase, and we’ll do our best to make it right.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible after receiving your order.

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the product and packaging, where applicable

We’ll review the issue and work with you to make it right. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Order Issues

If you believe an item is missing from your order or there is another issue with your shipment, please contact us as soon as possible so we can investigate.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.

Original shipping charges are generally non-refundable unless the refund is related to an error on our part or otherwise required by law.

Contact Us

Questions about your order or our return policy? Please contact us at:

Email: hello@waggingbum.com

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.